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 Return
to Help Index
| Buyer's Guide |
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| How do I buy/redeem a gift certificate? |
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To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here. |
| How do I find my product? |
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To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. |
| How do I navigate the site? |
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To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. |
| How do I use a coupon? |
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After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. |
| How do I return an item? |
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- Merchandise purchased from ACEpartysupplies.com may be returned for
replacement, credit, or refund, per following terms.
Returns must bemade within 30 days of the invoice date. If the merchandise being
returned is holiday specific, it must be returned and received by us by
10 days prior to the holiday. We do not take returns on COSTUMES, WIGS
AND DATED MERCHANDISE.
- Before returning any merchandise, you must
contact us at cs@ACEpartysupplies.com
for a RMA NUMBER. (RETURN MERCHADISE AUTHORIZATION) We prefer that you
email us the return request. When e-mailing, we will need the item #'s
of the merchandise and the order invoice #. This information can be
obtained from your invoice or packing slip. No returns of any type will
be accepted without an RMA #. Upon issuing the RMA # we will send an
email to you with the RMA # and details of the merchandise approved for
return. The RMA# will expire in ten business days. after being issued;
therefore , returned products must be received by us within ten
business days of the RMA# issue date.
- A 20% restocking fee will apply. In other words your refund will be 80% of the original merchandise
price. Shipping and handling fees will not be refunded. Orders that were shipped with
free shipping will incur an original shipping charge. Therefore your order will be charged
with a shipping fee if you received free shipping on your original order. In order to
receive a refund, the merchandise must be returned at your expense.
- All items must be in "as new", unopened condition with the original
packaging and with all instructions cards and accessories. The original
packing slip or a copy must be included and the RMA# must be clearly
visible on the outside of the package. Please allow 10 days for refunds
to be processed and issued.
Please contact customer service for more information on returning an
item.
- Thank you.
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