How do I return an item? Merchandise purchased from acepartysupplies.com may be returned for replacement, credit or refund per following terms. Returns must be made within 30 Days of the invoice date. If the merchandise being returned is holiday specific (i.e. Christmas, Thanksgiving, New Years, Valentines, St. Patrick's, or Halloween), it must be returned and received by us by 10 days prior to the holiday. We do not take returns on COSTUMES, WIGS and DATED MERCHANDISE. Before returning any merchandise, you must contact us at info@acepartysupplies.com or (1-405-895-9902) for an RMA NUMBER (Return Merchandise Authorization). We prefer that you email us the return request. When emailing, we will need the item #'s of the merchandise and the Order Invoice #. This information can be obtained from your invoice or packing slip. No returns of any type will be accepted without an RMA#. Upon issuing the RMA# we will send an email to you with the RMA# and details of the merchandise approved for return. The RMA# will expire in ten business days; after being issued; therefore returned products must be received by us within ten business days of the RMA# issue date. A 20% restocking fee will apply. In other words your refund will be 80% of the original merchandise price. Shipping and handling fees will not be refunded. Orders that were shipped with free shipping will incur an original shipping charge. Therefore your order will be charged with a shipping fee if you received free shipping on your original order. In order to receive a refund, the merchandise must be returned at your expense. All items must be in "as new", unopened condition with the original packaging and with all instructions cards and accessories. The original packing slip or a copy must be included and the RMA# must be clearly visible on the outside of the package. Please allow 10 days for refunds to be processed and issued