|
|
How do I return an item?
- Merchandise purchased from ACEpartysupplies.com may be returned for
replacement, credit, or refund, per following terms.
Returns must bemade within 30 days of the invoice date. If the merchandise being
returned is holiday specific, it must be returned and received by us by
10 days prior to the holiday. We do not take returns on COSTUMES, WIGS
AND DATED MERCHANDISE.
- Before returning any merchandise, you must
contact us at cs@ACEpartysupplies.com
for a RMA NUMBER. (RETURN MERCHADISE AUTHORIZATION) We prefer that you
email us the return request. When e-mailing, we will need the item #'s
of the merchandise and the order invoice #. This information can be
obtained from your invoice or packing slip. No returns of any type will
be accepted without an RMA #. Upon issuing the RMA # we will send an
email to you with the RMA # and details of the merchandise approved for
return. The RMA# will expire in ten business days. after being issued;
therefore , returned products must be received by us within ten
business days of the RMA# issue date.
- A 20% restocking fee will apply. In other words your refund will be 80% of the original merchandise
price. Shipping and handling fees will not be refunded. Orders that were shipped with
free shipping will incur an original shipping charge. Therefore your order will be charged
with a shipping fee if you received free shipping on your original order. In order to
receive a refund, the merchandise must be returned at your expense.
- All items must be in "as new", unopened condition with the original
packaging and with all instructions cards and accessories. The original
packing slip or a copy must be included and the RMA# must be clearly
visible on the outside of the package. Please allow 10 days for refunds
to be processed and issued.
Please contact customer service for more information on returning an
item.
- Thank you.
|
|
|
 |
